Patient Newsletter June 25 Posted or Updated on 2 Jun 2025

Patient Newsletter May June 2025.docx

NEW

TOTAL TRIAGE

We will be moving to a new appointment booking system on Tuesday 24 June 2025. Total triage is being introduced to stop the 8:00am rush to make appointments both by the telephone and attending the practice in person. This means that the new system will ensure that the patients most in need of urgent appointments will be given them. You will need to complete an online Triage form via our website. Those patients who do not have internet access can telephone and a reception will help to complete the form and it will be submitted to the Triage GP to review. 

Total triage - Online Consultations

We have available via the website www.thelondonroadsurgery.co.uk a platform for consulting online a clinical or admin queries. This is called ACCURX. Please follow the instructions to submit your query. Your request will be triaged by a GP and we will contact you to arrange an appointment or signpost you to the correct service.

These changes are in line with NHS recommendations to provide a modern GP practice model with use of digital technology tools to provide fair access to medical care.