Constructive suggestions are always welcomed. If you have a complaint the Practice has an in-house complaints procedure and information and forms are available at reception and to download: Complaints Form June 2023 (DOCX, 18KB)
Patient Guide How to Make a Complaint (DOCX, 18KB)
However, if you wish to speak to the practice manager, please ask at reception to make an appointment.
Complaints process changing from 01 July 2023
How patients' make a complaint about primary care services is changing on 1 July 2023
Our patients have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution on GOV.UK.
From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.
There are two ways a complaint can be made:
- Directly to the healthcare provider: this is the organisation where the NHS service was received, for example a GP surgery or dental surgery.
- Directly to the commissioner of the service: the organisation that paid for the service or care received.
New Patient Complaint process 1.7.23 (DOCX, 17KB)
These can also be submitted using the Friends and Family Test survey, found on the home screen or paper copies available from surgery reception.
Compliments are always welcome and are shared with the Team.
Compliment form 2023 (DOCX, 19KB)
Please use the form above or add a positive comment on NHS Choices.
Thank you in advance for taking the time to share your positive comments with us as they are very welcome!
Thank you