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Practice Charter

We aim to deliver a courteous and efficient service and we expect your understanding and co-operation in return.

Mission Statement

The Practice aims to provide a high level of primary healthcare to the local community, with the emphasis on the family and the active use of giving good medical advice to our patients that will empower them to both prevent illness and improve their standard of healthcare. It is our intention to promote a healthier lifestyle to the community within which we work by providing a wide range of services.

We Undertake To Provide The Following:

Prescriptions

90% of repeat prescriptions will be ready for collection not later than 48 hours (two full working days) after they have been received. However, at times some may take up to 72 hours.

Problems

If you feel you have a justified complaint, we would ask you to follow our Health Authority endorsed complaints procedure by addressing it to the practice manager, either in person by making an appointment or on our complaints form available at reception. We additionally welcome any suggestions from our patients, which should also be addressed to the practice manager.

Confidentiality

Strict adherence is made to the laws regarding the confidentiality of your medical records. Third parties including spouses, parents (for those over 16 years), insurance companies, police etc will only be allowed access after we have your written permission.

We Expect The Following From Our Patients:

Appointments

Appointments that cannot be kept should be cancelled by telephone (option 4 on the automated system) giving us as much notice as possible. Wasted appointments mean that other patients may have to wait longer to see a doctor.

Emergencies

We would ask you not to claim that you need an emergency appointment if this is not the case.

Market House, Market Road, Wickford, Essex, SS12 0AA
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