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Call 111 - When it is less urgent than 999

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises. Abuse can include raising one's voice or acting in an intimidating manner to staff or patients. Please ensure you treat staff as you would like to be treated yourself.

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